An overview of all EcomSolid support channels


This article will introduce you to all EcomSolid support resources and channels to get you back to designing your store as soon as possible!



Help Center

This is your continuously updated library of self-help articles ranging from basic introductions to more advanced tutorials to make sure you get the most out of EcomSolid.

The EcomSolid Help Center can be accessed at any time via or switched to from the GemPages Help Center.


YouTube channel

Check out our YouTube channel for more visualized guidance. Here, video tutorials, as well as tips and tricks to help you master the app, are regularly uploaded.


Facebook Community

Become a member of our Facebook community - where you can connect with other EcomSolid entrepreneurs and merchants in general. This is the place for you to share your e-Commerce knowledge and gain more from others.


Email and Live Chat support

Aside from help docs and our Facebook group, we do offer both Email and Live Chat support.

For Live Chat, our EcomSolid Support Team can be reached during business hours (9:00 a.m. to 5:00 p.m. GMT+7) on any day of the week via the live chat button.

You can find the Live Chat button in the Help Center, our official website, inside the EcomSolid Dashboard, and the Editor, all in the same exact spot - at the bottom right corner.



A screenshot or screen captured video is a great help for us to understand the situation as soon as possible.


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