About data privacy

Welcome to the website (will be referred to as “Site”) of EcomSolid, Inc. (will be referred to as “EcomSolid”, “we”, “us”, and/or “our”). This Site is operated by EcomSolid to provide information about EcomSolid and our cloud-based theme builder software tools and related services to our visitors. The Privacy Policy sets forth by EcomSolid's with respect to information including Personal Identifiable Information and other information that is collected from visitors to the Services.


Storing your data

At EcomSolid, your data is a matter taken very seriously and we are committed to thorough steps to maintain your data privacy. Find out more information below.


The information we collect

Personal Identifiable Information

Your Personal Identifiable Information is collected when such information is voluntarily provided to us by you as the user.

For example: When you register for access to our Services or use certain features of our Services. Additionally, when you interact with EcomSolid through the Services, we receive and store certain information that may contain your Personal Identifiable Information. EcomSolid may store such information itself or such information may be included in databases owned and maintained by EcomSolid affiliates, agencies, or service providers. EcomSolid may use such information in order to provide better services, more personalized customer support, debug issues, and research usage models not known to EcomSolid ahead of time.


Personal Non-identifiable Information

When you interact with EcomSolid through the Services, we may receive and store certain Personal Non-identifiable Information. Such information, which is collected passively using various technologies, cannot presently be used to specifically identify you. EcomSolid may store such information itself or such information may be included in databases owned and maintained by EcomSolid's affiliates, agencies, or service providers. The Services may use such information and pool it with other information to track, for example, the total number of visitors to our Site, the number of visitors to each page of our Site, and the domain names of our visitors' Internet service providers.

Your Personal Identifiable Information is not available or used in this process.


How we use your information

EcomSolid uses your Personal Identifiable Information in a manner that is consistent with this Privacy Policy. If you provide us your Personal Identifiable Information for a certain reason, we will use the data in connection with the reason for which it was provided only.

For instance, if you contact us by email, we will use the Personal Identifiable Information you provide to answer your question or resolve your problem. Also, if you provide Personal Identifiable Information in order to obtain access to the Services, we will use your Personal Identifiable Information to provide you with access to such services and to monitor your use of such services. EcomSolid and its subsidiaries and affiliates may also use your Personal Identifiable Information and other Personal Non-identifiable Information information collected through the Services to help us improve the content and functionality of the Services, to better understand our users, and to improve the Services. EcomSolid and its affiliates may use this information to contact you in the future to let you know about services we believe will be of interest to you. If we do so, each marketing communication we send you will contain instructions permitting you to opt out of receiving future marketing communications. In addition, if at any time you wish not to receive any future marketing communications or you wish to have your name deleted from our mailing lists, please contact us at support@ecomsolid.com.


Application integration

In order to facilitate the exchange of data between third-party SaaS applications, we may need to store certain information (App Credentials) that helps us access these third-party SaaS application accounts on your behalf. App Credentials are always stored in an encrypted form. When we access these third-party applications on your behalf, the third-party application provides us with access to certain data. We will use, store, and disclose this data in accordance with this policy. You should note that EcomSolid shall have no liability or responsibility for the privacy practices or other actions of third-party applications for which you provide us with App Credentials.


Link to other websites

‍This Privacy Policy applies only to the Services. The Services may contain links to other websites not operated or controlled by EcomSolid (Third-party sites). The policies and procedures we described here do not apply to third-party sites. The links from the Services do not imply that EcomSolid endorses or has reviewed the third-party sites. We suggest contacting a third-party site directly for information on its privacy policies.


Information Security

EcomSolid takes information security extremely seriously. We have security methods implemented in place to protect your Personal Identifiable Information provided via the Services from loss, misuse, and unauthorized access, disclosure, alteration, or destruction. However, no Internet connection or email transmission is ever fully secured or error-free. In particular, emails sent to or from the Services may not be secure. Therefore, it is advised that you actively take special care in deciding what information you provide us via email. Please keep this in mind when disclosing any Personal Data to EcomSolid via the Internet.


For any further concerns you have about data privacy, please contact our EcomSolid Support Team. We are available via email or live chat.

Was this helpful?