Here is a quick overview of Best practices:
- Be very clear with your task, add a clear title and a definitive description. Do not leave room for interpretation. It may take an extra minute or 2 but it's worth it and will help prevent additional delays during busier periods.
- If you are not sure if you are making the right change, submit an inquiry and we will help you make a decision.
- Submitting tasks that are vague or unclear results in unnecessary back and forth emails. This will increase the turnaround time of your task.
- Adding screenshots will almost always speed up the processing time for your ticket. We suggest using apps like Lightshot, Gyazo, or Awesome Screenshot. Please take a look at the article here on how to create a mockup.